GS1 Summit Hong Kong 2018

Mr. Kent Wong Siu-Kee is the Managing Director of Chow Tai Fook Jewellery Group Limited (“the Group”), a Hong Kong Main Board Listed Company. He is a member of the Nomination Committee and Remuneration Committee of the Company and is responsible for the strategic planning and overall management of the Group.

Mr. Wong is also a chairman of executive committee of the Hong Kong Jewellers’ & Goldsmiths’ Association Ltd., a board member of the World Diamond Council and a vice chairman of the Gems & Jewelry Trade Association of China.

Mr. Wong was awarded Director of The Year Awards 2015 by The Hong Kong Institute of Directors and named as “CEO of the Year/Luxury/Asia” at the 2016 IAIR Awards presentation ceremony held by International Alternative Investment Review. He was also named as “Asia’s Best CEO (Investor Relations)” by Corporate Governance Asia, an authoritative regional journal on corporate governance, at its 7th Asian Excellence Award 2017.

As General Manager of eBay Marketplace Hong Kong, Taiwan and SEA, Jenny Hui is responsible for eBay’s Cross Border Trade (CBT) business. Jenny is tasked with managing and growing the gross merchandise volume and revenue for the Hong Kong, Taiwan and South East Asia region business.
Driving the success of eBay CBT business, Jenny strives to continuously develop new business opportunities and ensure best-in-class buyer and seller experience by trading on a secure, trusted and reliable platform.

Jenny has extensive business development, sales and marketing experience across the IT, online, and e-Commerce industries. Prior to joining eBay, she was the Country Marketing Manager for Hewlett-Packard APJ, Enterprise Server, Storage and Networking business unit, responsible for leading the Hong Kong marketing team. Jenny joined HP from Yahoo! as Business Development Manager, she was in-charge of managing the Yahoo! Affiliate Partner Program. Prior to that, she worked for Microsoft for various positions, including Segment Marketing Lead for SMB Solution and Partners, Audience Marketing Manager, and Program manager for Training and Certification.

Jenny received her MBA at the Manchester Business School and holds a Bachelor of Commerce degree from The University of British Columbia. Jenny is also the Advisor for e-Commerce Association of Hong Kong.

Dr. William Wing-Yan LO, JP is currently the Vice Chairman of Kidsland International Holdings Ltd (SEHK:2122), one of the largest multi-brand toys and children products distribution networks (Kidsland) in the PRC. The company also operates exclusively the LEGO Certified Store in HK. Dr Lo is also the Chairman of Captcha Media Ltd, a digital marketing & strategy agency, as well as Strategenes Limited, a financial & strategy advisory firm in HK. Dr Lo is a Founding Governor of the Charles K Kao Foundation for Alzheimer’s Disease as well as The Independent Schools Foundation Academy, one of the most well known independent schools in HK. He has also been the Chairman of Junior Achievement Hong Kong since 2013. Dr Lo started his business career at McKinsey & Company and had subsequently held various top management posts at HK Telecom, Cable & Wireless plc, Citibank, WPP plc, China Unicom, I.T Limited and South China Media Group. He is renown for being the founder of Netvigator, the largest Internet business in Hong Kong, as well as iTV (the predecessor of NowTV), the first interactive and on-demand TV service in the world.

Dr. Lo obtained a MPhil degree in Molecular Pharmacology and a PhD degree in Genetic Engineering/Neuroscience, both from Cambridge University, UK. In 1996, he was selected as a “Global Leader for Tomorrow” by the Davos-based renowned global organization World Economic Forum. In 2000, he was selected as one of the top 25 Asia’s Digital Elites by the Asia Week magazine. Dr. Lo has held numerous Government appointments during his career and is currently a member of the Cyberport Advisory Panel and a Member of the Hospital Governing Committee of HK Red Cross Blood Transfusion Service. He was a board member of the Broadcasting Authority as well as the ASTRI and the Science Park. He was also a founding member of the Stock Exchange of Hong Kong’s Growth Enterprise Market (GEM) Listing Committee. In 1999, Dr Lo was appointed a Justice of the Peace (JP) of HKSAR Government for his contribution to the city of Hong Kong. During the period 2003-2016, Dr Lo was a Committee Member of Shantou People’s Political Consultative Conference. Dr Lo serves as an independent non-executive director on the board of a number of publicly listed companies in HK, including Television Broadcasts Ltd (SEHK: 511), CSI Properties Ltd (SEHK:497), SITC Int’l Ltd (SEHK:13308), JingRui Holdings Ltd (SEHK:1862), Ronshine China (SEHK:3301), Hsin Chong Group Holdings Limited (SEHK: 404) . He is also an independent non-executive director of the New York Stock Exchange listed Nam Tai Property, Inc. (NYSE:NTP).

Regional executive who delivers high-caliber results in environments requiring initiative, cross-cultural acumen, creative thinking and flexibility. Broad experience in all aspects of retail real estate development. Direct experience with Real Estate, Strategic Planning, M&A, Property Management, Leasing, and Design & Construction. Bilingual: Korean and English. Proficient in Mandarin.

Abstract

K-Style Lab is a co-retailing platform that introduces unique and alluring brands, mainly from Korea, but also from other parts of the world, to Hong Kong. Featuring fashion, beauty, accessories, and lifestyle products that are relevant to customers in the trade area where each pop-up stores are located.

• Pop-Up 1: 4/F, Times Square, Causeway Bay, Hong Kong (Nov 2016 ~ Apr 2017)
• Pop-Up 2: G/F 67 Hollywood Road, Central, Hong Kong (Jul 2017 ~ Jun 2018)
• Pop-Up 3: Atrium, K11, Tsim Sha Tsui, Hong Kong (Jan 2018 ~ Mar 2018)
• Korean Brand Pop-Up Series: 1/F K11, Tsim Sha Tsui, Hong Kong (Apr 2018 ~ Present)

With pop-up stores becoming a prevalent retail format, K Style Lab also offers total solution for brands to conduct pop-up stores in Hong Kong.

Ms Freda Ng is the Chief Digital Officer, Health & Beauty Asia, of A. S. Watson Group, which is part of Hong Kong-based conglomerate CK Hutchison Holdings Limited. A. S. Watson Group is the largest international health and beauty retailer in Asia and Europe with 14,000 retail stores worldwide, where Ms. Ng is responsible for driving digital transformation and building digital customer touchpoints of its Health & Beauty Asia business especially on its mobile and online strategies.

Patrick Milburn is Managing Director of Mezzo Labs Hong Kong, a marketing analytics consultancy originally founded in London in 2006. He is responsible for establishing and growing Mezzo Lab’s APAC business, as well as being tasked with bringing their unique culture and proposition to the region.

Patrick joined Mezzo Labs in April 2018. He was previously Head of Data, APAC, for Digitas, part of Publicis Groupe, for 3 ½ years. His role was focused helping clients put data at the heart of their business to establish a customer first data driven culture. He was responsible for building Digitas’ capabilities across Asia in the areas of Data Consultancy, Marketing Analytics, Data Science & Data Engineering. Over his tenure, he built a 40+ multidisciplinary team, winning clients such as Shangri-La, Prudential and Pernod Ricard China.

He has over 10 years digital and data experience working on clients in a variety of industries across Europe and APAC, including automotive (Helios, Michelin, Goodyear), finance (Barclaycard, Lloyds, UOB, HSBC, Prudential), travel (Virgin Atlantic, Cunard, Cathay Pacific), hospitality (Pan Pacific Hotel Groups, Shangri-La, Banyan Tree), and retail (Uniqlo, Woolworths, Watsons), amongst others.

Abstract

Driving incremental revenue through a personalised customer experience

Is 2018 finally the year where businesses become customer, rather than internally, driven? Traditionally, companies have separated marketing, commercial and operational teams in to distinct silos – each working on their part of the business to deliver against internal targets. The customer, however, doesn’t think like this – to them, you are one brand.

Personalisation has long been spoken about in the digital world, but only recently has the concept of joined up end to end journeys become a real possibility. Through bringing together offline operational, loyalty and transactional data, with digital data, brands can now deliver on the promise of a truly personalised, online to offline, experience.

Rather than being a marketing gimmick, this can benefit companies in two key ways: operational efficiency and incremental revenue growth. A joined up data strategy can enable companies to utilise data beyond a single siloed application – it enables, companies to get closer to their customers, drive additional relevance, loyalty, operational efficiency and ultimately revenue.

Dr. Szeto Wing-fu Ricky has been the General Manager and Executive Director of Hung Fook Tong Group Holdings Limited since 1999. He has been an Associate Professor at Hong Kong Shue Yan University, the Director of the Hong Kong Shue Yan University Enterprise and Social Development Research Centre and the Program Director of MSc in Marketing and Consumer Psychology programme at Hong Kong Shue Yan University.

Dr. Szeto has won numerous accolades during his career, including a Capital Leaders of Excellence 2007 Award, and was named the 2008 Top Ten Chinese Enterprise Creative Leader, and the China Social Responsibility Entrepreneur 2008, Enterprise Asia Outstanding Entrepreneurship Awards 2012 and Top Ten (Industry) Innovation Personality Award 2015 by Asia Brand Association. He currently chairs the Hong Kong Professional and Educational Service. He is member of different associations, including the Employees Compensation Assistance Fund Board, the Committee on Reduction of Salt and Sugar in Food for the Centre for Food Safety, the Committee on Lump Sum Grant Steering, and the Committee on Employees Compensation Assistance Fund Board. He is currently the Member of the Executive Committee, and the Chairperson of Committee on Social Enterprise and Employment of The Hong Kong Society for Rehabilitation.

Abstract
Digitalization is transforming how retailers expand their businesses and the way they engage their customers. As one of the top retailers in the herbal wellness industry that made revolutionary changes to the traditional herbal tea business, Hung Fook Tong’s new “HUNG+” machines will add a new strategic dimension to its retail business with the help of advanced artificial intelligence (AI) technology.

Launched in 2018 as part of Hung Fook Tong’s sales force, “HUNG+” is a smart vending kiosk unlike others. It integrates Watson – AI solutions developed by IBM – to generate instant interaction with customers and provide personalized recommendations. With the potential of translating big data into business insights, “HUNG+” is poised to seize the growing demand for customized shopping experiences through better understanding of their customers’ purchase behavior.

Revolving around the central idea of building a positive customer experience, the sharing will also touch upon the concept of unmanned shops and its potential unlocked by new technology.

Michael Forhez is Global Managing Director for the Consumer Markets Industry Solutions Group at Oracle. He brings more than 25 years of diversified sales, marketing and management consulting experience to his current role. Forhez is frequently called upon to write and speak on various subjects germane to the consumer products and retail sectors. He serves as an evangelist within the consumer markets and has committed his career to engaging with various stakeholders to better understand and reflect their collective requirements.

Abstract:
The rules of customer engagement began to change in the mid 90s with the start of the dot-com boom. We’ve since transformed into a global digitally enabled, consumer/customer directed information based society. Disruption is no longer an anomaly among a select few who’ve latched onto a new, big idea. Disruption has gone mainstream with specific implications. Simply put, you are a catalyst for change, or you will be left in its wake.

In this session, we will explore Why this period in the Consumer Markets is like none before it and why acknowledging this truth is central to our success as an industry. After, we will highlight the What and How through a retailer who was daring enough to question standard conventions on their way to real transformation and new found success.

Abstract

Many companies today are undertaking digital transformation initiatives and exploring new technologies such as IoT, AI and Blockchain. Independently these technologies can bring many benefits but when combined they can bring even greater business value and help companies create the ‘autonomous ecosystem’ of tomorrow. However, many companies simply do not have the internal resources to explore these new technologies. Leveraging an outsourced approach to establishing a digital foundation to explore these technologies can bring many business benefits. This session discusses how OpenText Business Network can provide people, processes and technology to establish the digital foundation to enable and integrate with these disruptive technologies.

“Live in Excellence, Forwarding the Best.” Suki Cheung, The Champion for Public Speaking and Distinguished Salesperson Award, has been known for walking this talk.

Being the Associate Director (Sales & Marketing) in SF Express, Suki directs sales and marketing strategies, solutions selling, customer experience management and key growth strategies across the enterprise. Under her leadership, the team is intensifying its focus on creating distinctive customer value through products and solutions like cross border e-commerce, fulfilment bundle with freight solutions that align its broad capabilities for commercial innovation.

Before SF Express, Suki had been with UPS Parcel Delivery Service Limited for 12 years as well as SEKO Logistics as General Manager for around 3years, taking care business strategies, product development, market segmentation, customer service and talent development.

Suki also active in serving the community and professional institutions. She had been the Charter Ex Official Member for Belt & Road International Exchange Association, President for Junior Chamber International Queensway; ASEAN Committee Chairman for Chamber of Hong Kong Logistics as well as Deputy Steering Committee for Wofoo Social Enterprise. With the strong presence and network in Mainland China and ASEAN Countries, she is able to understand customer challenges and business needs around the globe.

Suki holds numerous professional qualifications, including a MBA & MSc, and speaks regularly on seminars and conferences.

Ho Ming Yeung, Calvin is the founder and CEO of Holistic Technology, which he started an e-commerce management platform called SoldEazy in 2012.

Calvin graduated from computer science at the CUHK and certified as CISA, CISSP and CIA. Before SoldEazy, Calvin worked in Arthur Anderson and PricewaterhouseCoopers as management. During this period, he recognized a great potential in the e-commerce world and started a cross border trading business to get familiar with different Global marketplaces and social media channels. This knowledge is all consolidated to form a solid foundation of design and functionalities of SoldEazy.

SoldEazy is accredited the highest accolade “Award of the Year” for the Hong Kong ICT Awards in 2016 and a number of business awards during 2017 and 2018. Over 5,000 businesses from Hong Kong, South China, Taiwan and worldwide uses SoldEazy to manage their ecommerce business.

Holistic Technology is partner of eBay, Amazon, Aliexpress, PayPal, DHL, HK Post, China Post, BigCommerce and Shopify. Holistic Technology is also an exclusive partner with GS1 HK in the e-commerce sector.

Sandy is CEO of New iMedia Solutions Limited. New iMedia is an award winning digital marketing and advertising solutions company in Hong Kong. New iMedia is Premier Google Partner, Yahoo! Gold Reseller and Facebook partner. New iMedia offers digital solutions in Search Engine Marketing (SEM), Ad network, Social Media Marketing and video production etc for clients. New iMedia was established in 2007 serving 3,000 clients in Hong Kong.

Sandy has 20+ years of experience in Marketing field, with most of the time in telecommunications industry. She was Senior Vice President, Marketing & Operations of New World iMedia and Vice President, Marketing of New World Telecom (NWT), a fixed line service provider in Hong Kong. In her role, Sandy leads the marketing team in delivering various marketing and advertising campaigns, including branding, communications, research, pricing and sales programs. Before joining NWT, Sandy was the Vice President, Marketing (Mobile) of PCCW Limited and Associate Director, Marketing at New World PCS Limited.

Ms Eliza Lau is currently responsible for strategic development of the functions of Operation Services which include various functions, such as Supply Chain, Quality Assurance and Information Technology. She has been with City Super Group since the start, joining as one of the founding members in 1996.

She is also an EXCO member and director, assisting the President with group development. Before that she worked in a wide range of other roles for the Group: most recently as Vice President of Hong Kong Market, Director of Supporting Divisions, and in a variety of managerial roles for the Merchandising Team of Log-On (non-food) products.