The rise in e-commerce means supply chains need to adapt to stay ahead. Businesses are transitioning to direct-to-consumer and this will further complicate last-mile deliveries. In addition, consumers expect total transparency and real-time feedback during the logistics & delivery process. Increased supply chain visibility and enhanced customer relation protocols will become invaluable. This course aims to assist company to understand the principles of supply chain visibility, the techniques on achieving visibility and how emerging technologies like automation, robotics, drones, IoT, computer vision, etc. can achieve visibility. It aims to assist company to tap onto e-commerce opportunities and prepare for visibility to win customers’ trust.

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